kezoTerms of Service
These terms are an agreement between you (or the business you represent) and Fini LLC ("Kezo") for using kezo.si and the Kezo service. By using the service you accept them.
1. The service
Kezo provides an AI customer support agent that learns from content you provide and answers and hands over conversations on your behalf. The service is currently in early access: features may change, and we may limit or pause access while we improve it.
2. Your account
You must be at least 18 and able to bind your business. Keep your login secure; you're responsible for activity under your account.
3. Your content and your customers
You own the content you provide and the conversations your agent has. You give Kezo permission to process it only to provide and improve the service for you. You're responsible for having the rights to that content, for the actions you allow your agent to take, and for telling your customers they're talking to an AI assistant where the law requires it.
4. AI output
AI answers can be wrong. Kezo answers from your content and shows its source, but you remain responsible for reviewing your agent's settings, policies and allowed actions. Don't use Kezo for medical, legal, financial or other advice where an error could cause serious harm.
5. Acceptable use
Don't use the service to break the law, send spam, deceive or harass people, infringe others' rights, collect sensitive data you're not permitted to hold, or attempt to disrupt or reverse-engineer the service.
6. Plans and fees
Plans, limits and prices are on our pricing page. The Free plan costs nothing. Paid plans are billed in advance, monthly or yearly. There are no charges for usage above your plan: when a plan's monthly limit of resolved problems is reached, new customer questions go to your team until the next month or until you upgrade. Optional add-ons are billed as shown on the pricing page. You can cancel any time; access continues to the end of the paid period. Fees are non-refundable except under the 90-day guarantee below or where the law requires otherwise.
6a. The 90-day resolution guarantee
If you subscribe to a paid plan and, over the 90 days from your first paid day, Kezo resolves less than 90% of your eligible conversations, we refund all fees you paid for those 90 days. A conversation is eligible when a real customer asked your published agent at least one question; tests, previews, imported history, spam and abuse don't count. It is resolved when Kezo answered without handing it to your team, the customer didn't rate the answer thumbs-down, and the same customer didn't ask about it again within 24 hours. To claim: (a) at least 50 eligible conversations took place in the period; (b) your agent stayed published and you didn't set rules that force it to hand conversations over; (c) you kept your knowledge current, for example by answering the questions Kezo flags as gaps; and (d) you email hello@kezo.si within 30 days after the period ends. We check the claim against the resolution figures on your dashboard and refund to your original payment method. The guarantee applies once per business and doesn't limit rights you have under law.
7. Availability and changes
We work to keep the service available but don't guarantee it will be uninterrupted. We may update the service and these terms; if a change materially affects you, we'll tell you in advance.
8. Warranties and liability
The service is provided "as is" to the fullest extent the law allows. Neither party is liable for indirect or consequential losses. Kezo's total liability for any claim is limited to the amount you paid Kezo in the 12 months before the claim, or US$100 if greater. Nothing limits liability that can't be limited by law.
9. Termination
You can stop using the service at any time. We may suspend or end access for serious or repeated breaches of these terms. On termination we delete your data as described in our Privacy Policy.
10. Governing law and contact
These terms are governed by the laws of the State of Delaware, USA. Questions: hello@kezo.si.